For Campus Partners

FAQ's

How can I find a ÅÝܽÊÓÆµapp’s assigned Academic Advocate?

If you are an academic advisor or other professional staff with access to Archivum Insights, all assignments are in that platform in the ÅÝܽÊÓÆµapp’s summary page. Assignments are also in Advising SMART as a filter in the population scanner. If you do not have access you can email academicadvocacy@usf.edu.

What if a ÅÝܽÊÓÆµapp is not assigned to an Academic Advocate?

The Academic Advocate assignments are cohort based and currently only go back as far as 2016 entry terms. In addition, Academic Advocates are not assigned to non-degree seeking ÅÝܽÊÓÆµapps, including INTO ÅÝܽÊÓÆµapps, or post-baccalaureate ÅÝܽÊÓÆµapps. If you have questions or if the ÅÝܽÊÓÆµapp is an FTIC or transfer that should be assigned to an advocate, you can email us at academicadvocacy@usf.edu.

Where can I find out if an Academic Advocate has reached out or has an open referral or case on a ÅÝܽÊÓÆµapp?

OAA will submit notes in Archivum Insights for any ÅÝܽÊÓÆµapp for which a mass outreach was sent. Archivum Insights is also where referral responses and case notes and outcomes are visible.

I don’t have access to Archivum Insights – can I still make a referral or work with an academic advocate on a ÅÝܽÊÓÆµapp situation?

If you do not have access to Archivum Insights and want to refer a ÅÝܽÊÓÆµapp you can submit an on the ÅÝܽÊÓÆµapp’s behalf or email academicadvocacy@usf.edu. Either way the ÅÝܽÊÓÆµapp’s situation will be reviewed and if there is an assigned academic advocate they will reach out to you for more information to collaborate on the situation or reach out directly to the ÅÝܽÊÓÆµapp.

I am an instructor and I submitted a referral – what happened?

If you are an instructor you likely do not have access to Archivum Insights to view the outcomes of referrals. The OAA process for these referrals are to review all received instructor referrals and send outreach to the ÅÝܽÊÓÆµapp with a summary of resources and the offer of assistance. Depending on the level of academic implications on persistence and progression, the Academic Advocate may also follow up with a phone call or other strategies to connect with ÅÝܽÊÓÆµapps who do not respond. However, our service is voluntary and we cannot require a ÅÝܽÊÓÆµapp to meet with an Academic Advocate.

How do I know if a ÅÝܽÊÓÆµapp is eligible for deferred academic dismissal?

You can find the description under in the catalog. If you have questions about a specific ÅÝܽÊÓÆµapp you can contact academicadvocacy@usf.edu

How can I best collaborate with OAA?

We are always looking to develop our partnerships and expand our understanding of services for our undergraduate ÅÝܽÊÓÆµapps. If you would like to meet with the team to discuss possible partnerships or arrange a meeting, please email academicadvocacy@usf.edu.